Reliable customer support is a priority for Pellenc ST
Our Value Proposition
Pellenc ST’s service and customer support begin from the first moments of contact with a potential client. Our sales teams listen carefully to your project needs and begin the process of working with you to deliver the best solution possible. Pellenc ST offers a full Value Proposition from the start of the project that continues for the life of the machine.
We are dedicated to excellence in Product Development & Manufacturing. Every product is built from hand on our factory floor starting with just its frame. Pellenc ST sorting technologies are also developed in house and integrated into every product on our production line. It’s a proven process built with quality and care with over 1000 machines worldwide.
Service and Support
Pellenc ST’s proposition ensures reliable Implementation and Service with a global service team of 30 individuals and technicians worldwide with local spare parts to provide you with the fastest support possible and keep you operating. Contact Tel: +33 4 90 09 47 94 Email: firstname.lastname@example.org
Test & Training Center
Pellenc ST customers and partners can now benefit from this new 350 m² centre entirely dedicated to industrial testing and customer training. Customers supply their own waste flows to check the performances of Pellenc ST equipment in real time and select the best solution from the various sorting alternatives on offer. The Test Centre has been fitted out with the latest Pellenc ST technologies with a 2000 mm wide Mistral+ equipped with near infrared spectroscopy and vision, an outlet unit and a conveyor supplied by NetCo. An induction sensor built into the machine is used to remove undesirable metals and the very latest version of the TurboSorter has been specially installed to guarantee stabilisation and allow high-speed processing of low-weight materials (papers, films, etc.).The centre has a capacity of up to 20 tonnes/hour of waste depending on the density of the flows tested. This multi-material sorting line also has ancillary equipment upstream and downstream of the machine. An independent screen has mesh sizes that can be adjusted according to need. A feed system offers efficient spreading of waste over the full width of the belt. A recirculation loop with three 4m³ bunkers enables the simulation of several sorting stages in cascade, minimising intermediate handling. Finally, the integrated control station facilitates analysis of the performance results. For each of the tests, Pellenc ST provides its customers with a full report together with a video of the tests performed.
Examples of flows:
- Packaging waste (including with extension of the sorting rules)
- Newspapers and magazines, office paper, cardboard
- Non-hazardous industrial waste (including wood)
- Residual household waste (including organic matter)
- Plastic regeneration (PET, PEHD, PELD film, etc.)
- Construction and demolition waste
- Waste electrical and electronic equipment
- Vehicle shredder waste
Global service and sales presence
1000 machines in over 40 countries
In Europe (headquarters) there are local sales and service technicians based in France, UK, Spain, Italy, and Poland. In North America Pellenc ST has its office just outside of Charlotte, NC. In Brazil Pellenc ST has a partnership with Tebroeck www.tebroeck.com for local service. Pellenc ST ASIA is based in Tokyo, Japan with a local sales and service staff along with spare parts. A partnership with ACI www.acichemical.com helps to bring customer service to all its Korean clients.