Job Description

Under the order of a Technical Call Assistance Manager, you will follow the missions:

  • Helping our clients over the phone for maintenance
  • Giving a feedback of those telemaintenances to our customers and concerned services
  • Backing the technicians on duty at the client’s sites
  • Finding the causes of dysfunction of our machines and fixing them
  • Installing/maintaining our machines on the client’s sites
  • Differentiating the different opened cases (using our Technical Assistance) to ease the feedbacks and to improve our products and methods
  • Following the opened cases and closing them down while respecting the deadline

Profile

  • With an Electrotechnical and/or Industrial IT Degree
  • You have already had an Industrial experience, ideally with “Special Machines “
  • You have basics knowledge with Electronical, Automatism and Mechanical

Skills

  • Being independent
  • Being implicated
  • Being attentive
  • Being involved and committed
  • Having a very good social skill, you must speak easily and clearly
  • Pro-active, you like team work and you are always positive and grateful regarding the Image of our company and products. You must remember you are the first presentation of it.

Language

Spanish/English required

To apply

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