Personal data protection policy
WHAT DOES THIS PERSONAL DATA PROTECTION POLICY APPLY TO?
This personal data protection policy applies to this website, as well as to any other online initiative owned by Pellenc ST and involving the collection of personal data (hereinafter: our “Media”). As such, this policy does not apply to third party websites, including those that may be cited on our media by means of a Internet link.
Please note that if required by law in your country, this personal data protection policy may be supplemented by local provisions that we strongly encourage you to look up on our media.
WHAT DATA DO WE COLLECT FROM YOU?
With your prior consent, when you use our media we may collect and process some or all of the following data:
- The data that you provide (i) by filling in forms, (ii) by uploading content, (iii) by subscribing to online services (e.g. mobile applications and social media pages), or (iv) by sending us correspondence:
- First and last name
- Email address
- Telephone number
- Postal address
- Age/Date of birth
- Your feedback concerning our products
- Payment information (on e-commerce media)
- Your purchasing history (on e-commerce media)
- Any special requests you may submit to us (mainly relating to data archives)
- Your photos or videos that you wish to share
- We may ask you to answer surveys that we use for scientific and statistical purposes.
DO WE COLLECT YOUR IP ADDRESS AND COOKIES?
We may collect your IP address and browser type for system administration and/or statistical purposes and without identifying any other personal information.
The default settings of web browsers are usually set to accept cookies, but you can easily change this by changing your browser settings. However, please note that if you choose to disable cookies, some parts of our media may not be accessible.
If you have any questions about cookies, you can contact us at: [email protected]
HOW DO WE USE YOUR PERSONAL DATA?
We mainly use your personal data for the management of our customers/prospective customers, and in particular to respond to your requests or to send you regular news and information about our products, brands, operations and/or media that may be of interest to you.
We also use your data to improve your digital experience on our media: understand your interest in our media and the content displayed there, manage your online account, approve your participation in our operations, process your payments, ensure that our media are presented in the way that is most appropriate for you and your device, and protect you from possible acts of fraud.
HOW CAN YOU ACCESS YOUR PERSONAL DATA?
You can always contact us by post, email, or telephone (please refer to the contact details provided in the General Terms and Conditions of Use of the media you use) to view the personal data concerning you that is in our possession.
If you identify an error in those data, or if you consider them incomplete or ambiguous, you may also ask us to rectify, complete, or clarify them.
You may also object to your data being used for commercial prospecting purposes or communicated to third parties for that purpose.
Finally, you may ask us to delete any personal data concerning you that we have in our possession. However, please note that we may keep a record of your data for archiving purposes (especially when required by law).
DO WE SHARE YOUR PERSONAL DATA?
Under the conditions stated in this personal data protection policy—or if we have obtained your prior consent—we may disclose your personal data to employees of our company or our service providers (e.g. our web agencies that manage certain online transactions on our behalf), and/or business partners for the purposes mentioned above, and only to the extent necessary to perform the tasks entrusted to them. Those parties may contact you directly using the contact details you have provided to us.
Please note that we strictly require our service providers to use your personal data only to manage the services we ask them to provide. We also ask those service providers to always act in accordance with applicable personal data protection laws and to pay particular attention to the confidentiality of such data.
WHERE DO WE STORE YOUR PERSONAL DATA?
Your personal data is stored either in our databases or in those of our service providers.
In some cases—mainly for technical reasons—those databases may be stored on servers located outside the country from which you initially entered the data (including outside the European Union).
ARE YOUR PERSONAL DATA STORED SECURELY?
Our objective is always to store your personal data in the safest and most secure way, and only for as long as needed to achieve the purpose of the data processing. To that end, we take the appropriate physical, technical, and organisational measures to prevent, as far as possible, any alteration, loss, or unauthorised access to your data.
On our e-commerce media, we manage your payment information using industry-standard methods (such as PCI DSS).
We inform you that this personal data protection policy may be amended by us. In that case, the details of those amendments will be available on this page.
In accordance with the amended French law (no. 78-17) of 6 January 1978 relating to data processing, files and freedoms, you have the right to access, modify, rectify, and delete data concerning you. To exercise that right, you must send us your request accompanied by proof of identity to the following email address: [email protected]