A team of experts at your service

A shared objective: boosting our customers performance

With more than 1,800 machines in 40 countries, Pellenc ST has a network of technicians specially dedicated to customer satisfaction. Our sales and customer service teams provide their expertise and assistance to all our partners to keep their sorting lines operating optimally. Our after-sales service is available 24/7 and travels around the world to ensure a high level of efficiency and availability.

PERFORMANCE

SUPPORT

PROXIMITY

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Our Service PACK

Service PACK: the turnkey and connected solution to maximise operating performance and keep costs under control

Pellenc ST has reinvented the service approach with the launch of an all-in-one solution: the Service PACK. This solution is designed for operators of sorting or recycling centres in search of a straightforward and comprehensive service to give their performance a boost. The Service PACK combines traditional 24/7 services, unlimited supply of replacement and wear parts, and advice based on analysis of the data collected by the digital system.

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Focus on the Smart & Share

Smart & Share is an intelligent and collaborative platform for sorting centres and recycling facilities.

The application is included in all “Advanced” and “Smart” level service contracts to reinforce the support that Pellenc ST provides to operators.

The data relating to the maintenance and performance of your machines are collected, summarised, and analysed by our teams to produce a diagnostic and to suggest targeted actions as part of an overall plan to boost your performance.

THE SMART BENEFITS

  • Customised statistical reports
  • Smart alerts
  • Various levels of access available: site, region, country
  • Secure data that you can access in real time and remotely

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